Didn’t this used to be the Lucro Marketplace? Why the name change?

Valify acquired Lucro in September, and Lucro will offer new features as we've rebranded to The Valify Marketplace.

The Valify Marketplace is the primary destination for healthcare organizations to find the best balance of quality, service, and cost among tens of thousands of vendors.

What new features are being added to the Valify Marketplace?

If you’re a current user, here’s what you can expect:

  • New (and more) hospitals and healthcare organizations: Valify introduces new health systems into our marketplace, representing over $300B in annual spend.
  • New visibility for your solutions: we will offer a public-facing view of the catalog where providers do not have to sign in to find your solutions. We’ll still keep proprietary content private though.
  • New advertising options to promote your solutions. Learn more here.


I just logged in for the first time - what should I do first?

Fill out your solution card! Click the My Solutions tab and describe your products and services.


I didn't receive my confirmation email. What can I do?

Check your Spam folder first. If you still don't see it, contact support@valifymarketplace.com. We want to make sure you're receiving our emails.


What's a project in the Valify Marketplace?

A project in the Valify Marketplace is a digital RFI, where our hospital clients keep a list of solutions they are considering and request information from potential vendors. Vendors describe their products or services on solution pages within the marketplace and answer any specific questions from providers within the platform on a project.


What's a solution card?

Think of a solution card like your company and product or service profiles to connect with buyers - it’s a consolidated description of your offerings. Healthcare users can search for, view, and consider your solutions for their projects.


Why are there already some solution cards here?

When you sign up for the first time, we create your first solution card based off your company’s website. You can edit this! Make it your own and send it to relevant projects.

Healthcare users can also generate solution cards for you. When healthcare buyers researching your company want to consider your solutions, they can add solution cards into the Valify Marketplace for you by copying one of the URLs from your website.

Healthcare users can’t edit any of your info - we just pull in the publicly-available info you’ve already put out on your website. You can and should update all of your solution cards to help healthcare users better understand who you are and what you do!



I used to have a lot more info on this solution card - where did it go?

Videos, images, featured content uploads, and fuller text descriptions of your services are no longer part of the free experience. In order to include all that juicy marketing content, you’ll have to upgrade to our Display Advertising plan.

If you’re a returning user, all that content you uploaded is still there - it’s just not visible to buyers until you upgrade.


I can't see who the healthcare organization is asking me questions. Why don't some opportunities have the provider’s name displayed?

The healthcare organization gets to choose whether they reveal who they are or not. Not to worry though, our healthcare organizations have been validated by our team before they connect with you.


What does my solution card look like to buyers?

You see what buyers see - any info you add to your solution card, buyers will get to view. But only you and others in your company can edit your solution cards. We take your privacy and security seriously. Read more about the security precautions we take on your behalf here.


Should I create solution cards for every product I have or one card for my whole company?

That's up to you, but we recommend having a different solution card for each product or service and any bundle you offer.


How do I delete a solution card?

Contact support@valifymarketplace.com to request a deletion.


My solution card got added to a project - what does that mean?

When you get added to a project, this means that a healthcare user wants to consider your solution! They’re interested in learning more about you, so they can decide whether or not to buy your solution. As your solution is evaluated, you can receive questions from the project owners through the platform. Timelines vary depending on the organization and project.


How do I know if my solution is being considered for a project?

Click on the My Opportunities tab from your homepage to see if your solution has been added to any projects. Each opportunity will give you details on the project’s current status, the progress you’ve made so far, and what to expect next.


Can I communicate with healthcare users working on projects to tell them more about how awesome I am?

Yes you can! When healthcare users need to gather more info, you’ll get a request for information from them - find these in the Outstanding Requests tab from your homepage. Respond quickly so healthcare users have the right info to help determine if your company is a good fit for their needs.


Who at my company can help me manage my vendor solution cards and opportunities in the Valify Marketplace?

Anyone in your company (with your email domain) can access the Valify Marketplace and make changes. If you want to win business through the Valify Marketplace, click here to upgrade to a display ads account.


How do you make money?

The Valify Marketplace provides an annual upgraded Display Advertising plan to Vendors. Vendors who upgrade to one of the Display Advertising plans receive additional features. Those features and pricing for the Display Advertising plans are available here.